Frequently Asked Questions

Yes, we offer free standard shipping on all orders above ₹999.

Once your order ships, you will receive an email with a tracking number. You can also use the 'Track Order' link in the footer of our website.

Currently, we only ship within India. We are looking to expand internationally in the near future.

If your order has not been dispatched yet, please contact our support team immediately to update your address.

Yes, all Advinox cables and electronic accessories come with a standard 1-Year Official Warranty against manufacturing defects.

Our Premium HDMI 2.1 cables support 8K resolution at 60Hz and 4K at 120Hz, making them perfectly compatible with the latest TVs and gaming consoles.

Yes, our single-core and multi-core house wiring cables are manufactured using premium Flame Retardant (FR) PVC insulation for maximum safety.

Cat 6 cables support much higher data transfer speeds (up to 10 Gbps over shorter distances) and have stricter specifications for crosstalk compared to Cat 5e.

For bulk or B2B orders, we can manufacture custom lengths. Please use the Bulk Enquiry form for such requests.

We offer a 7-day easy return policy for products that are defective, damaged, or significantly different from the description.

Please email our support team at support@advinox.com with your Order ID and photos of the product. We will arrange a reverse pickup.

Refunds are processed within 3-5 business days after the returned item is received and inspected at our warehouse.

If the return is due to a defect or our error, we cover the return shipping. For change-of-mind returns, a nominal shipping fee may be deducted.

Yes, we offer replacements for defective items. Please mention this when you initiate your return request.

We accept all major credit/debit cards (Visa, MasterCard), UPI, Net Banking, and popular mobile wallets.

Absolutely. We use industry-standard 256-bit SSL encryption and partner with secure, PCI-DSS compliant payment gateways.

Yes, Cash on Delivery is available for most pin codes across India for orders up to ₹5000.

No, you can checkout as a guest. However, creating an account allows you to track orders easily and checkout faster next time.

Click on 'Login', then click 'Forgot Password'. Enter your registered email address to receive a password reset link.